Frequently Asked Questions
How Much Does the GOEV cost?
You can purchase the GOEV ebike with a set of batteries, smart charger, and a 2-year warranty from $1499.
How fast does it go?
To meet Federal electric bicycle regulations, City Mode is tuned to 750 Watts for a top speed of 20 mph with throttle or 28 mph with electric pedal assist. You can switch to City Mode on a handle bar or under the saddle.
How do I charge it?
Just like a cell phone, simply plug the charger into any standard wall outlet and into your bike.
Battery not removable to charge separately.
No license required?
Correct! The GOEV City Mode is limited to a top speed of 20 mph throttle (or 28mph electric pedal assist) and 750 watts to comply with Federal electric bicycle regulations. Each state may have its own restrictions which you can view here.
GOEV Corp requires our users to be at least 16 years old and wear helmet to ride the ebike. No license or registration required.
How long do the batteries last?
Just like a Electric Car, our batteries will last 5-6 years before holding 70% of their original energy capacity.
How does the GOEV ebike handle rain?
The GOEV ebike performs well in rain. Just as with a bicycle or a motorcycle, extra caution must be used for safety and maneuverability.
Where is the GOEV ebike built?
GOEV ebike built on our factory in PRC.
What does the 1-year warranty cover?
Our warranty covers all manufacturing defects.
Parts with damage due to abuse or misuse are not covered. As an GOEV ebike owner, we provide technical support and consultation even if something happens out of warranty. Our GOEV owners are important to us. Common wear items are not covered under warranty, such as tires, brake pads.This warranty is non-transferable.
I'm tall. Will this work for me?
The seat was designed for riders between 5'1" - 6'7".
Is there a weight limit?
Max load capacity 300lbs.
How delivery works?
From placing order to day ebike will be delivered to door takes about 20 weeks. No need to pay extra payments, we would carry it.
After placing order during 24H we send order confirmation with all information about order.
Orders placed on Saturday/Sunday would be arranged on Monday.
Before delivery we send test video, you can check your bike.
During delivery by sea, bike will have BL, after reach US it would have tracing number.
Delivery in USA?
For Continental US customers we deliver to door.
Delivery in USA (Islands)?
Hawaii or other islands under request.
Yes, we deliver worldwide. Depends on your location.
For more information
- write us email@example.com / firstname.lastname@example.org
- call/text us +14078157515
- or use our website LIVECHAT
What includes in standard package?
Bike goes in wooden box 90% assembled. You would need to put front wheel, handle bar and connect battery. If you familiar with such a product it would take about 2 hours. Also you can do it in any bicycle shop.
In box you will find: ebike, front/rear light, tools for assembling, kickstand, charger.
Fenders, moto saddle, side boxes go for extra payments. You can buy it together with bike.
Return and Refund?
There are many options, please, check our user agreement before purchase.
How payments work?
You can buy bike with your Card or PayPal.
Please note, we use only secured payments providers to save customers money.